1Introduction
Cibaji is a trusted online gaming platform that places the highest importance on user privacy. This Privacy Policy ("Policy") explains what information Cibaji collects, how it is used, and how it is kept secure.
By using the Cibaji website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform.
This Privacy Policy is Cibaji's Terms and Conditions and Responsible Gaming Policyworks in conjunction with. Together, these three documents form the complete terms of use for Cibaji.
Please Note: This policy may be updated at any time. When changes are made, the date at the top of the page will be updated. Registered members will be notified separately for any significant changes.
Minimal Data Collection
Cibaji only collects information that is necessary. We do not request excessive or irrelevant personal data.
Encryption Protection
All data is transmitted via SSL/TLS encryption. Your password is never stored in plain text.
Your Control
You can contact Cibaji support at any time to view, update, or delete your information.
Data Not for Sale
Cibaji never sells your personal information to third parties. Your data is used solely to operate and deliver our services.
Fixed Retention Period
Data is retained only for as long as necessary. Once the retention period ends, it is securely deleted.
International Standards
Cibaji follows international data protection standards and conducts regular security audits.
2What Information We Collect
Cibaji collects two types of information — what you provide directly and what is automatically gathered as you use the platform.
Information you provide directly:
| Data Type | Example | When collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | For Registration & KYC Verification |
| Contact Information | Email, phone number, address | At account registration |
| Financial Information | Bank account and mobile banking number | For Deposits & Withdrawals |
| Proof of Identity | Photo of NID, passport, or driving license | For Identity Verification |
| Support Information | Subject or content of complaints or messages | When using Customer Support |
Automatically Collected:
- Device Information: Device model, operating system, and browser version in use.
- Log Data: Login time, IP address, session duration.
- Location Data: Approximate location, subject to your permission.
- Gaming Activity: Games played, bet amounts, and win/loss history.
- Cookies & Tracking: For analyzing website usage patterns.
3Why We Collect Information
There is a specific reason behind every piece of information Cibaji collects. We never ask for data we do not need.
Account Management
Your core identity information is used for registration, login, password recovery, and account security.
Identity Verification (KYC)
KYC information is required for anti-money laundering compliance and age verification in line with international regulations.
Transaction Processing
Financial information is used to securely process deposits and withdrawals and to prevent fraud.
Service Improvement
Your gaming activity is analyzed to deliver better game recommendations and personalized offers.
Legal Obligation
Certain data is retained to meet regulatory requirements and comply with legal obligations.
Customer Support
Your contact information is used to resolve issues promptly and to maintain a record of support interactions.
4Data Retention & Duration
Cibaji stores your information on secure servers. How long data is retained depends on the type of information and applicable legal requirements.
- Active Account: All data is retained for as long as the account remains active.
- Closed Accounts: Even after account closure, transaction and identity records may be kept for up to 5 years for legal compliance purposes.
- Log Data: Typically deleted after 90 days.
- Cookie Information: Depending on the type, cookies are stored for anywhere between 30 days and 1 year.
- KYC Documents: Retained for up to 7 years in accordance with regulatory requirements.
Cibaji's data servers operate under the highest physical and digital security standards. Multiple layers of protection are in place to prevent unauthorized access.
7Your Rights
Under Cibaji's Privacy Policy, you have the following rights:
- Right to Access Data: You can request to know what information Cibaji holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You can request deletion of your data where there is no legal obligation to retain it.
- Right to Restrict Processing: You may request that we stop processing your data for specific purposes.
- Data Portability: You can request your data in a structured, portable format.
- Right to Object: You may object to the use of your information for marketing purposes.
To exercise any of these rights, contact the Cibaji support team. Requests will be responded to within 30 business days of receipt.
For privacy-related requests, email us at: [email protected] — use the subject line "Privacy Request".
8Security Measures
Cibaji follows the highest industry standards to protect your data. Our security infrastructure is protected across multiple layers.
Technical Safeguards
- 256-bit SSL/TLS Encryption
- Two-Factor Authentication (2FA)
- Firewall & DDoS Protection
- Regular Security Audits
Administrative Safeguards
- Restricted staff access controls
- Staff Privacy Training
- Data Breach Emergency Response Plan
- Third-Party Security Verification
In the event of a data breach, Cibaji will notify affected users and the relevant authorities within 72 hours.
9Minor Protection
Cibaji's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.
- Age verification is mandatory at the time of registration.
- If any underage user is identified, their account and all associated data will be deleted immediately.
- Parents are advised to use parental control software to prevent minors from accessing this platform.
- If you believe a minor is using our platform, please contact support immediately.
10Policy Changes & Notifications
This Privacy Policy may be updated from time to time due to technological changes, new legal requirements, or improvements to our services.
- When changes are made, the updated date at the top of this page will reflect the revision.
- Registered members will be notified of major changes via email or app notification.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- Previous versions of the policy are available upon request through our support team.
11Frequently Asked Questions
Play Safely on Cibaji
Your privacy is protected, your data is safe. Join Cibaji today and enjoy a world-class gaming experience.