1What Is Responsible Gaming?
Responsible gaming means enjoying games in a way where you maintain full control over your time, money, and mental state. At Cibaji, responsible gaming isn't just a policy — it's a core principle of how we operate.
Online gaming is rapidly gaining popularity in Bangladesh. Slots, fish games, betting — all of it is exciting, but like any entertainment, it requires limits. Cibaji wants you to always see gaming as entertainment, not a source of income.
The foundation of responsible gaming rests on three pillars — awareness, control, and support. Cibaji is committed to standing by you in all three areas.
Cibaji's Commitment
We believe a happy and healthy player has the best experience in the long run. That's why Cibaji always puts player welfare above profit.
2Our Commitment to Responsible Gaming
Cibaji has taken multiple concrete steps to support responsible gaming. Each step is designed with players in mind.
Set Deposit Limits
Set your own limit for how much you'll deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately; changes require time to process.
Session Time Control
Decide in advance how long you'll play. Cibaji's session timer will remind you at your set time and disconnect if needed.
Take a Break Feature
When you feel you need a pause, use cibaji's cooling-off feature. You can take a temporary break from 24 hours up to 6 weeks.
Self-Exclusion Programme
If you feel the need, exclude yourself from your account long-term. Options range from 6 months to permanent self-exclusion.
Age Verification System
Age verification is mandatory when registering at Cibaji. No one under 18 can open an account under any circumstances.
24/7 Support
Cibaji's dedicated support team is always ready for any concerns or questions about responsible gaming.
3Warning Signs — Know Yourself
Gaming problems don't appear suddenly. Habits change gradually. If you see these signs in yourself or someone close, be alert now.
Remember: If you notice any of the high-risk signs above in yourself, don't delay — contact Cibaji Support or activate self-exclusion.
4Control Tools — Your Arsenal
Cibaji gives you several practical tools to control your gaming habits. They can be accessed anytime from your account settings.
Deposit Limit
Set your own maximum deposit limits — daily, weekly, or monthly. Decreases are instant; increases require a 24-hour waiting period.
Loss Limit
Set a limit that automatically prevents further betting after losing a specific amount. This protects you from unintended big losses.
Session Time Limit
Decide how long you'll play in one session. When time is up, Cibaji will show a break message and close the session if needed.
Wager Limit
Set a maximum amount for each bet in advance to avoid taking excessive risks in a single session.
Reality Check
At regular intervals, a popup will appear showing how long you've been playing and how much you've won or lost this session.
Cooling-Off Period
If you want a temporary break, activate cooling-off from 24 hours to 6 weeks. You won't be able to log in during this time.
To use these tools, go to account settings or ask Cibaji Support for help.
5Smart Budget Planning
Proper budget planning is the most important part of responsible gaming. cibaji recommends using only money you can afford to lose without impacting your daily life.
| Rules | Details | Advice |
|---|---|---|
| Entertainment Budget | Set aside a fixed portion of your monthly income | Maximum 5% for Entertainment |
| Accept Your Losses | Don't chase losses by placing more bets | Stop When You Hit Your Limit |
| Winning Plan | Decide in advance how much you'll withdraw when you win | Withdraw 50% of your winnings |
| Never play with borrowed money | Never play games with borrowed or loaned money | Stick to it strictly |
| Keep Records | Reconcile your gaming spending at the end of each month | Review Monthly |
Remember: Gaming is never a reliable source of income. It's entertainment — treat it the same way you spend money on movies or restaurants.
Healthy Gaming Habits Checklist
- Set a budget before you play and stick to it
- Don't play when tired, stressed, or after drinking alcohol
- Treat gaming as fun, not work
- Take regular breaks and exercise
- Don't chase losses by placing more bets
- Don't use gaming as a way to escape stress or sadness
- Don't hide gaming habits from family or friends
6Self-Exclusion — When You Need to Stop
Self-exclusion is a process where you voluntarily close access to your own account. Activating self-exclusion at cibaji is simple and takes effect immediately.
Temporary Self-Exclusion
Temporarily close your account for 6 months to 1 year. You can reactivate it once the period ends.
Permanent Self-Exclusion
If you want to stop gaming permanently, cibaji offers permanent account closure. This decision is final.
Steps to Activate Self-Exclusion:
Contact Support
Write to Cibaji Support and let them know you want self-exclusion. Put "Self-Exclusion Request" in the email subject.
Select Duration
Let us know how long you want to take a break — temporary or permanent.
Confirmation
The support team will verify your identity and activate self-exclusion. Once complete, you'll receive a confirmation email.
During self-exclusion, cibaji will not send you any promotional emails or notifications.
7Minor Protection
Cibaji's services are strictly for those aged 18 and above. We are committed to keeping children and minors away from online gaming.
- Age verification is mandatory during registration.
- The KYC process requires submission of age verification documents.
- If a minor is suspected, the account is suspended until verification is complete.
- Minors are not allowed to open accounts.
Parents are advised to use parental control software on computers or phones to prevent children from accessing such platforms.
If you believe a minor is using Cibaji, please notify support immediately.
8Support Centre — You're Not Alone
There's no shame in having a gaming problem. Seeking help is a sign of courage. Cibaji's support team and outside specialist help are always available.
Cibaji Live Chat
Contact our live chat anytime for responsible gaming support. Team members will help with empathy and care.
Email Support
For detailed advice or to apply for self-exclusion, email [email protected]. We respond within 24 hours.
Gaming addiction is a real problem and professional help is available. Don't hesitate to help yourself or a loved one.
9Frequently Asked Questions
Play responsibly, win joyfully
The safety and wellbeing of every player is our priority at Cibaji. Join today and enjoy a responsible gaming experience.