Cibaji is one of Bangladesh's most popular online gaming platforms, with thousands of players enjoying slots, fish games, Live Casino, and Sports Betting every day. Whether you're new or experienced, you may have questions about opening an account, making a deposit, claiming a bonus, or processing a withdrawal.
That's exactly why this Cibaji FAQ page exists. Here you'll find clear, complete answers to the most frequently asked questions — all in plain English. You'll be able to resolve most issues here before ever needing to contact support.
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Security
1Registration Questions
Signing up at Cibaji is straightforward, but you may still have a few questions about the process. Find the answers below.
To create a Cibaji account, you need an active Bangladeshi mobile number, a strong password, and you must be at least 18 years old. Registration is simple — no complex documents or verification required.
Each person may only create one Cibaji account. Creating multiple accounts using the same mobile number, device, or IP address may result in those accounts being closed and any accumulated balance being forfeited.
Yes, once registration is complete and your mobile number has been verified via OTP, you can log in and start playing right away. To play with real money, simply make a deposit.
A referral code is not required, but if you have one from a friend or acquaintance, entering it can earn benefits for both of you. Registration proceeds normally without one.
2Login-related Questions
Having trouble accessing Cibaji? Check the common questions below — you'll find solutions to most login issues right here.
On the login page, click the "Forgot Password" option. Enter your registered mobile number and you will receive an OTP. Once verified, you can set a new password. The entire process takes just 2–3 minutes.
For security reasons, Cibaji may automatically lock an account temporarily. Waiting 15–30 minutes usually allows it to unlock on its own. If that doesn't work, use the "Password Reset" option or contact Cibaji live support.
Yes, Cibaji works on mobile browsers, the Android app, and desktop browsers — across all devices. You can log in to the same account from any device. However, having multiple active sessions simultaneously may trigger a security alert.
3Deposit Questions
Depositing at Cibaji is quick and easy. You can add funds via various mobile banking services and e-wallets. See the common deposit questions and answers below.
Cibaji supports deposits via mobile banking, e-wallets, and bank transfer. You can find the full list of supported methods in the Deposit section of your account.
The minimum deposit at Cibaji is kept low so anyone can get started easily. Visit the Deposit page in your account for the exact amount, as the minimum may vary by payment method.
Deposits via mobile banking or wallets are usually credited within a few minutes. Bank transfers may take slightly longer. If your balance hasn't appeared after 30 minutes, contact support with your deposit transaction ID.
Cibaji generally does not charge any fees on deposits. However, your mobile banking provider or e-wallet may apply their own transfer fees. Check with your payment provider for details.
4Withdrawal Questions
Many players have questions about withdrawing their winnings. At Cibaji, the withdrawal process is transparent and reliable. See the Q&A below.
Withdrawal requests are typically processed within 15 minutes to 24 hours after verification. During peak hours, it may take a little longer. Make sure your account details are accurate for faster processing.
Yes, Cibaji has a minimum withdrawal amount. You can find the specific amount on the withdrawal page in your account. Wagering requirements must be met before bonus funds can be withdrawn.
Cancellation may be possible before processing begins. Once processing has started, it generally cannot be cancelled. If you need to cancel, contact live support as quickly as possible.
5Questions about Bonuses & Promotions
Cibaji has a rewarding bonus system, from a welcome bonus to daily cashback and reload bonuses. Find answers to common bonus questions below.
When you open a new Cibaji account and make your first deposit, you become eligible for the welcome bonus. The bonus is usually credited to your account automatically. Check the Promotions page for full terms and conditions.
A wagering requirement means you must place bets totaling a set multiple of the bonus amount before you can withdraw. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager BDT 1,000 in total. You can track your wagering progress for each bonus in the Bonus section of your account.
Cibaji's daily cashback program returns a percentage of your previous day's net losses back to your balance the following day. Cashback is usually credited automatically each morning. For the exact rates,
On the promotions page here.
Yes, most Cibaji bonuses have a set expiry period. If wagering requirements are not met — typically within 7 to 30 days of receiving the bonus — the bonus may be cancelled. The expiry for each bonus is stated in its description.
6Game Questions
Cibaji has hundreds of games — slots, fish games, Live Casino, and Sports Betting. Find answers to common game-related questions below.
Cibaji offers slots, fish shooting games, Live Casino (Baccarat, Roulette, Blackjack), Sports Betting, and much more. All games support BDT wagers.
If you get disconnected, your current game round is saved on the server. When you reconnect, it will resume exactly where you left off. If the connection drops after a bet is placed, the result is determined server-side and is final.
All games at Cibaji use RNG (Random Number Generator) technology, ensuring fair and verifiable outcomes that meet international standards. Every round is completely independent and unaffected by previous results.
7Security & Account Protection
Cibaji puts the security of your account and funds first. Below are answers to the most important questions about account safety.
Cibaji uses SSL encryption to keep all your data secure. Your personal information is never shared with any third party. To learn more,
Privacy Policy Read the page.
If you notice any suspicious activity, change your password immediately and notify Cibaji support. Log out of all active sessions. Keeping two-factor verification (OTP) enabled significantly reduces this risk.
A strong password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !, $). Avoid using your name, date of birth, or any obvious words as your password.
8App & Platform Questions
You can enjoy all your favorite games from anywhere using the Cibaji mobile app. Find answers to common app questions below.
To download the official Cibaji app,
On the App page, Go there and download the correct version for your device. Do not download the app from third-party sites, as this poses a security risk.
The Cibaji app can be installed directly on Android devices as an APK. iOS users can visit cibaji.com in Safari and add it to the home screen as a PWA (Progressive Web App), which works just like a native app.
To install the APK on Android, go to Settings and enable "Unknown Sources" or "Install Unknown Apps". Then open the APK file and follow the installation steps. If you run into issues, check your phone's storage and uninstall any older version before installing the new one.
Didn't find the answer to your question above?
Cibaji's live support team is ready to help you 24/7. To reach support, log in to your account and use the live chat option.
Responsible Gaming:
Cibaji believes gaming should be fun, not a habit. Set your own limits, play within your budget, and take breaks when you need to. To learn more, Responsible Gaming Visit the page.
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Account Security Tips
- Use a strong password
- Keep OTP verification enabled
- Never share your password with anyone
- Be cautious on public Wi-Fi
- Log out of your session after logging in